FAQs

Frequently Asked Questions (FAQ)

1. Where are you located?
Our main fulfillment network includes USA warehouses for fast shipping, and select items are shipped from trusted global partners.

2. Do you ship internationally?
Currently, we focus on the USA market for fastest delivery and best customer experience.

3. How long will it take to process my order?
Orders are usually processed within 1–2 business days before shipping.

4. How long will my order take to arrive?

• USA orders from our U.S. warehouse: 3–7 business days

• Specialty items from overseas: 7–15 business days

5. How can I track my order?
You’ll get an email with tracking details once your order ships. You can also check anytime via our Track Order page.

6. Can I change my shipping address after placing an order?
Yes — but you need to contact us within 12 hours of ordering so we can update it before processing.

7. What if my package is lost or stolen?
We offer a Delivery Guarantee — if your order is lost in transit or stolen from your mailbox, contact us and we’ll replace or refund it.

8. What’s your return policy?
You have 30 days from delivery to request a return or exchange for most items. Items must be unused and in original packaging.

9. What if I receive a damaged or wrong item?
We’ll make it right! Contact us with a photo of the item and order number, and we’ll send a replacement or issue a refund.

10. Do you offer bulk discounts?
Yes, we can arrange special pricing for bulk orders. Contact us for details.

11. Are my payments secure?
Absolutely — our site uses SSL encryption and trusted payment gateways like PayPal and major credit cards.

12. Can I cancel my order?
Yes, if you contact us within 12 hours of placing it. After processing, cancellations aren’t possible.